|
|
 |
 |
 |
How do I verify my data was backed up?
My data didn’t back up, what should I do?
My backup was incomplete, how come?
My backup had errors or warnings, what do they mean?
My backup log indicates 0 Files Selected, 0 Files Backed up, how come?
How many software licenses do I need for a mapped drive?
The DataHEALTH Client software closes right after I open it, why?
What is FastBIT?
How do I delete files from the backup server?
How do I restore my data?
Q: How do I verify my data was backed up?
How do I verify my data was backed up?
A:
Open the DataHEALTH program and click on the "logs" tab on the left hand side of the split screen. The most recent backup is the date at the top. Click on the date and the backup log summary will appear on the right hand side. Review the summary to determine if all files were processed successfully and to check for any errors or warnings.
Q: My data didn’t back up, what should I do?
My data didn’t back up, what should I do?
A:
Answer - Make sure that:
1. Your PC/Server is on.
Also, check the following:
1. Click on “Events” on the upper left side of the DataHEALTH main screen. Check if there are any “Previous backups waiting to be sent” or any “Overdue schedules”.
2. Any "previous backups waiting to be sent" should be performed by selecting the event and clicking the “Perform the Selected Event Now” bar at the bottom. NOTE: The events should be performed in order if more than one event.
3. All "overdue schedules" may be deleted without any problem.
Contact DataHEALTH tech support if you need any assistance - support@datahealthusa.com.
Q: My backup was incomplete, how come?
My backup was incomplete, how come?
A:
An incomplete backup is most commonly caused by a dropped Internet connection, another system process going on (i.e., scan disk or defrag) or another backup process kicking off trying to backup identical files.
Q: My backup had errors or warnings, what do they mean?
My backup had errors or warnings, what do they mean?
A:
Here are the most common errors or warnings and what they mean:
“Unable to reset archive flag” – This means the application associated with the data being backed up has been left open. Make sure applications are closed before the scheduled backup.
“A connection could not be established to the backup server….” – This means your Internet connection was not working properly during the backup session.
“Unable to copy file to the work folder, the process can not access the file because another process has locked a portion of the file” – File didn’t back up because it is locked by another process. Make sure all associated programs are closed before the scheduled backup.
“The server has rejected the file ” - The file failed the quality check so the DataHEALTH program server rejected the file and requested the client software to send a full copy of the file.
“Unable to copy file , the system cannot find the specified file” – Typically this a temporary file that gets closed or moved and the backup program goes to copy it and it is no longer there.
"A duplicate file stream name exists..." -This basically means that a file that the client sent was exactly the same as the file on the backup server. This is almost always caused by the processing of a failed event that has already sent some files, and is resending some of the files it has already sent.
If you need further explanation of any errors or warnings, please contact DataHEALTH tech support at support@datahealthusa.com.
Q: My backup log indicates 0 Files Selected, 0 Files Backed up, how come?
My backup log indicates 0 Files Selected, 0 Files Backed up, how come?
A:
This issue is usually caused by a corrupt Backup.bdb files. This file contains the backup set and schedule. Common causes of this file getting corrupt is virus scans. Exclude the eBackup program from the scan list. To resolve this issue delete the backup.bdb files (c: program files \ ebackup). Restart the client and add a new set, reselect the files and add/setup a new schedule. After doing this make sure that you have all your Missed Events cleared.
Q: How many software licenses do I need for a mapped drive?
How many software licenses do I need for a mapped drive?
A:
The license for the software is based on 1 license per computer. If you want to backup a mapped drive from another Windows system, this will require an additional license and an additional fee, if the mapped drive is pointing to a separate physical computer. For every operating system besides Windows, each mapped drive to another computer will require 1 additional license per mapping regardless if the mapping is going to the same computer.
Q: The DataHEALTH Client software closes right after I open it, why?
The DataHEALTH Client software closes right after I open it, why?
A:
This is cause by a corrupt backup.bdb file. You need to close the software, delete the backup.bdb file in the client's installation folder (C:\Program Files\eBackup). Then recreate the customer’s Set and Schedule.
Q: What is FastBIT?
What is FastBIT?
A:
When FastBIT builds a patch, it calculates checksums for the old file and the new file and stores both values in the patch file. When patch apply finds a file with the same name as one it needs to patch, it calculates its checksum and compares it to the checksum for the old file.
When a file of the correct checksum is found, FastBIT makes a copy of the target file. FastBIT then patches the copy and calculates its checksum after patching. This checksum is compared to the one stored in the patch file for the new file. If the checksums match, the copy is renamed to the original name, thereby overwriting the original file. If the checksums do not match, the patch apply issues an error.
With the FastBIT checksum algorithm, the likelihood that two files would have the same checksum but are different files is very small. This assures that patches will not be applied to incorrect files. The post-patch checksum validation adds an additional layer of reliability.
Q: How do I delete files from the backup server?
How do I delete files from the backup server?
A:
See the complete solution here:
DataHEALTH - Delete Files.pdf (344k)
Q: How do I restore my data?
How do I restore my data?
A:
See the complete solution here:
Restore Documentation (563k- PDF)
|
|
|
|
|
|
|
| | |
|
|
|
